World Service is committed to working in an open and responsible way that builds the trust and respect of all our stakeholders.

We are guided by the values of dignity and justice, inclusiveness and participation, accountability and transparency, compassion and commitment.

The LWF has zero tolerance for any form of abuse of power, sexual exploitation, fraud and corruption, physical and psychological abuse, and criminal offences.

Our Code of Conduct serves to guide all LWF staff in their attitudes, behaviors and ethical decisions in their professional as well as private lives.

We take complaints seriously and positively. We shall address all issues of sexual exploitation, abuse of power, corruption, and breach of the LWF/DWS policies and standards.

We are a member of the Humanitarian Accountability Partnership (HAP) and subscribe to the HAP standards in accountability and quality management.

Have a complaint?